Customer Satisfaction SurveyAt the Broad Street Grind, we constantly strive to make your experience with us the best it can be. How many times per week, on average, do you visit the Broad Street Grind? 0-1 2-3 4-5 6-10 11 or more When visiting an independent coffee shop like the Broad Street Grind, what is most important to you? Coffee Quality Service Speed Friendliness of Staff Overall Experience Environment Where do you prefer to get your coffee/tea and why? Does the variety of products (coffee, tea, baked goods, foods etc.) a coffee shop offers determine where you will buy your coffee? Yes No It doesn’t matter Which is more important to you in terms of products? Consistency Seasonal What is one thing you would like us to improve or change in regards to our customer service methods? Have you found your wait in line to be too long for your satisfaction? Never Seldom Occasionally More often than not How would you rate the overall friendliness of the staff with 5 being the most friendly 5 4 3 2 1 Please rate your satisfaction with the knowledge of the barista and the service you received with 5 being very satisfied) 5 4 3 2 1 Please rate your satisfaction on the overall cleanliness of The Broad Street Grind with 5 being very satisfied 5 4 3 2 1 Is there anything else you would like to tell us? Please indicate your gender (optional) Male Female Please indicate your age Over 60 45-60 35-45 25-35 Under 25 Please include your email address for occasional offers and special event announcements (optional) Thank you!
